Case Management 1 Certification Program

As a Case Manager, the work you do can make a difference in the lives of the people you serve.  The challenges you face as you work to meet both program outcomes and the goals your participants have for their lives begs the question – “What does it takes to be an Effective Case Manager?


Effective Case Management requires that you achieve program outcomes with the largest number of participants possible. This certification program is designed to provide you with a deeper understanding of how to use the Case Management Process more effectively to empower participants to reach their goals and your outcomes.  This course will provide staff like you with tools and strategies to help you make that difference.


The Case Management Certification Program is designed for both new and seasoned workforce professionals who work with any and all people with barriers to success. Learn what WIOA really wants and how to help them move forward in life and become employable. This training discusses the challenges and opportunities workforce professionals face today with regard to communication skills, partnering, and providing a clear career pathway.


Watch Beverly Ford talk about what you will learn!


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Email INFO@WORKFORCE180.COM  or call us at 917.549.3909


Course Information

Estimated Time: 3 1/2 - 4 1/2 hours

Difficulty: New and Experienced

Categories: , , ,


    As you complete each lesson listed below, you will notice the grey checkmark next to the lesson title will turn red and the lesson title will be struck through to indicate that lesson is complete.


  • Course Syllabus

    • Section 1 – The Foundation
      • Introduction – Section 1
      • What is Case Management?
      • Empower vs Helping
      • Case Management Process
      • Section 1 – Knowledge Check
    • Section 2 – The Process
      • Introduction – Section 2
      • Effective Assessment
      • Motivating the “Unmotivated” 
      • Partner Power
      • Section 2 – Knowledge Check
    • Section 3 – The Case Notes
      • Introduction – Section 3
      • Managing Your Caseload
      • Case Notes for You
      • Follow-Up
      • Section 3 – Knowledge Check
    • Case Management Resources
      • Survey and Handouts