I enjoyed very much learning so much about the Case Management Course. It was a wealth of information for me since I have no previous experience in the workforce as a Case Manager.

- Gina Gonzalez, Peer Intervention Specialist at Easter Seals Org.

I especially liked the focus on finding intrinsic motivation. Motivation is certainly the aspect of case management that I struggle with most! I have employers ready and willing to hire, but often don’t have participants willing to work!

- Cindy Lehmann, Director, Senior Community Service Employment Program at Easter Seals-Goodwill NRM

I liked every second of the online training. It was great!

- Blanchet Monagas, Training and Employment Coordinator at PathStone Corp

The training has been very useful since I’m a T&E Coordinator. I have been using tips given by Beverly Ford and also shared them with my office staff.

- Sandra Rivera Lugo, T&E Coordinator at PathStone Corporation

This course helped me to understand our mission as a counselor and to distinguish from empower vs helping. And also how we as a counselor control the process but at the same time how the process can influence the outcome, how the Case Manager / Counselor actively work to influence change and move the participants from their comfort zone. I also learned how to manage my case load.

- Alma L. Rios, Counselor at Farmworker Career Development Program (Palm Beach County)

I found the information to be quite helpful. It’s a refreshing approach that totally makes sense in the “real world”.

- Rebekah Beale, Program Assistant at Farmworker Career Development Program

I learned from the participant driven approach to case management beginning with emphasis on strengths and resources during the assessment to actively engage participants in a positive & supportive conversation. This method builds confidence, motivation & strength to help participants overcome identified barriers and influence change. Participants don’t often realize they possess a “strength ammunition” to utilize as a foundation to build on toward achieving their goal.

- Sandra Self, WIOA 167 NFJP- MO Southeast Supervisor/Case Manager/Job Placement Specialist at UMOS

Wonderful information that is relevant, useful, and good reminders to ponder over when working with a variety of individuals.

- Victoria Tanner, Career Center Advisor at Alliance for Workforce Development

I fully appreciated the techniques outlined for completing clear, concise CMS notes, the importance of being detailed so you can refer back to the notes as needed for accurate information of vital information your participant divulged to you, which can impact the case management techniques you implement.

- Tammy Sellars, Case Manager at Black Hills Special Services

I enjoyed this online certification course-Case Management because I was provided strategies that can only enhance my case management skills. Also, this course validated the job I was doing. Too often, as a case manager I wondered how well I was performing as a case manager and I wondered about the areas that needed improvement.

- Mark Alvidrez, Career Center Adviser at Alliance for Workforce Development Inc.

I found the course & materials very informational! It has and will continue to help me become a more effective case manager!

- Erin Marie Zimmerman, Case Manager at Black Hills Special Services Cooperative/National Farmworker Jobs Program

Of course! The part that made the most impact on me was “helping them or empowering them”. Before the training I practically did everything for them, but after I received the training I now ask them do this, do that, go over there, what are you going to do with the children?, etc., etc. Excellent training, I learned a lot! Thank you very much Dr. Ford and Mr. Fazio.

- Maria Matute, Recruiter/Case Manager at FCDP – Manatee County