I would say one area of the training that had the most impact on me was realizing I need to work on not doing too much for my participants. This is something I will need to work on as it is my nature to want to help as much as possible, but also realizing this is not always the best thing for the participant. Also, the section on making sure we are writing good case notes was very informative.

- Susan Stevenson-Graham, Workforce Professional at Workforce Alliance of South Central Kansas

The case notes section was the most helpful. Sometimes it is hard for me to know what to document. This session helped to understand what is important to document and what is not important to document.

- Kim L. Martin, Veteran Employment Representative at Kansas Department of Commerce

I thought the definition of Case Management being a process makes more sense to me than what I thought was making an employment plan for the Veteran. The process of Empowering vs. Helping is a new concept to me because many of the Veterans I work with don’t know how to conduct an effective job search. I got the most out of managing my case load, case notes and how to do follow up once they have landed a job. I have 29 Veterans in my case load, 15 have been hired and 14 are still active. I will need to devote more time doing the follow-up so they can retain their jobs.

- Stephen Scott Blanchard, Veterans Employment Representative at Kansas Department of Commerce

I really like the concept of the Process and Outcome based case management. As case manager’s we can control the process but we cannot control the outcome. That is a tough one to swallow but so true. While we want to “fix” things for the participant, we cannot. I liked the idea of focusing on the participants strengths rather than barriers. We sometimes think we do but in reality, it is, as Dr. Ford states, the barrier that made them eligible.

- Lynette Courtney, TAA Case Manager at Department of Commerce

This course was a helpful reminder of the core elements of case management and challenged me to analyze how I can be more effective in working with clients. Even as someone who feels confident in case management, I learned areas of weakness in my own work from the strategy of encouraging clients to be the leads of their own change, and my role as a partner and influence of the outcomes we strive to achieve with clients.

- Shianne Lowe, WIOA Program Lead at People For People

I feel there was a lot of valid and useful information in this training and I have been in case management for 13+ years. Dr. Ford and Mike kept my attention, in being entertaining, as well as providing good content. Thanks!

- Cari D. Warden, KHPOP Career Coach at Workforce Alliance of South Central Kansas

I recently transitioned into the world of workforce and case management three months ago and I found these tools to be really eye-opening with tools that I will definitely be using in the future.

- Gregory Reedy, Talent Development Specialist at ResCare Workforce Services

The training is a very detailed, informative experience. The entire process provided an extensive case management overview. I acquired beneficial knowledge to utilize in my position. Thank you.

- Carol Strahl, Talent Development Specialist at PA Career Link, Elk County

Dr. Beverly Ford’s presentation was phenomenal. Her ability to break down concepts so that they were easy to grasp, understand, and apply to what I do on a daily base was on par. I appreciated the interactive nature of the training. Presenting in a way which adapted to more than one way of learning (reading, listening, lecture, and interactively) kept the training interesting throughout!

- Joella Bush, Career and Community Outreach Coordinator at Ross Innovative Employment Solutions

This training was very motivational and helped me understand how I can more effectively influence my participants and assist them in making positive changes in their lives. I was hungry for more information and methods to be more productive, organized and focused. One of the sections that I liked best was the interviewing worksheets that help determine my participants motivators. Knowing what motivated them to start the program will give me back-up when their motivation wanes. I also appreciated the information on how to write effective case notes. I’m excited to try these methods in organizing my case load to understand more fully where my participants are in their journey to employment.

- Melanie Stewart, Employment Specialist at Easter Seals-Goodwill

I enjoyed this course and learned a lot from it. I will definitely use all the materials in this course. It gave me a better perspective on how to help my clients without hindering them. I learned ways of collaborating with clients and other resource to enable them to become more self-sufficient.

- Cynthia McMillan, Program Coordinator at Farmworker Career Development Program- Palm Beach County

During the training the part that I took with me most, was I realized that I was catering to my participants. I realized that it is not helping them by making things easier for them. I have since readjusted the responsibilities some and it has made my work easier. I also have utilized tactics for inquiring on how they plan to address barriers before immediately offering support services.

- Patricia Padilla, Career Development Specialist at Embassy Management/SL Start & Associates/New Mexico Works

The roles of responsibility are helpful for identifying our role and clearly identifying defined goals and self-sufficient roles in the process for or clients. The relationship building part and using their own words of what they want to see different in their life is helpful in motivating our clients.

- Katrina Bretsch, Coordinator/Educator at People For People

I’m new to my Farmworker Career Development Program Tech. Position so I had no clue of what was expected, after the training I felt so good about why I came to this new world, Beverly explain it do well, she encourage me and motivate me to do better and be better! To understand at the end why we do what we do!

- Omayra Rivera, Farmworker Career Dev Program at Polk County School Board

I enjoyed very much learning so much about the Case Management Course. It was a wealth of information for me since I have no previous experience in the workforce as a Case Manager.

- Gina Gonzalez, Peer Intervention Specialist at Easter Seals Org.

I especially liked the focus on finding intrinsic motivation. Motivation is certainly the aspect of case management that I struggle with most! I have employers ready and willing to hire, but often don’t have participants willing to work!

- Cindy Lehmann, Director, Senior Community Service Employment Program at Easter Seals-Goodwill NRM

I liked every second of the online training. It was great!

- Blanchet Monagas, Training and Employment Coordinator at PathStone Corp

The training has been very useful since I’m a T&E Coordinator. I have been using tips given by Beverly Ford and also shared them with my office staff.

- Sandra Rivera Lugo, T&E Coordinator at PathStone Corporation

This course helped me to understand our mission as a counselor and to distinguish from empower vs helping. And also how we as a counselor control the process but at the same time how the process can influence the outcome, how the Case Manager / Counselor actively work to influence change and move the participants from their comfort zone. I also learned how to manage my case load.

- Alma L. Rios, Counselor at Farmworker Career Development Program (Palm Beach County)

I found the information to be quite helpful. It’s a refreshing approach that totally makes sense in the “real world”.

- Rebekah Beale, Program Assistant at Farmworker Career Development Program

I learned from the participant driven approach to case management beginning with emphasis on strengths and resources during the assessment to actively engage participants in a positive & supportive conversation. This method builds confidence, motivation & strength to help participants overcome identified barriers and influence change. Participants don’t often realize they possess a “strength ammunition” to utilize as a foundation to build on toward achieving their goal.

- Sandra Self, WIOA 167 NFJP- MO Southeast Supervisor/Case Manager/Job Placement Specialist at UMOS

Wonderful information that is relevant, useful, and good reminders to ponder over when working with a variety of individuals.

- Victoria Tanner, Career Center Advisor at Alliance for Workforce Development

I fully appreciated the techniques outlined for completing clear, concise CMS notes, the importance of being detailed so you can refer back to the notes as needed for accurate information of vital information your participant divulged to you, which can impact the case management techniques you implement.

- Tammy Sellars, Case Manager at Black Hills Special Services

I enjoyed this online certification course-Case Management because I was provided strategies that can only enhance my case management skills. Also, this course validated the job I was doing. Too often, as a case manager I wondered how well I was performing as a case manager and I wondered about the areas that needed improvement.

- Mark Alvidrez, Career Center Adviser at Alliance for Workforce Development Inc.

I found the course & materials very informational! It has and will continue to help me become a more effective case manager!

- Erin Marie Zimmerman, Case Manager at Black Hills Special Services Cooperative/National Farmworker Jobs Program

Of course! The part that made the most impact on me was “helping them or empowering them”. Before the training I practically did everything for them, but after I received the training I now ask them do this, do that, go over there, what are you going to do with the children?, etc., etc. Excellent training, I learned a lot! Thank you very much Dr. Ford and Mr. Fazio.

- Maria Matute, Recruiter/Case Manager at FCDP – Manatee County