Business Services Certification


Welcome to the Business Services Certification!  Watch Mike Fazio talk about what you will learn.


00:47 minutes



Hi! I’m Mike Fazio and I have spent my entire career in sales and marketing.  From entry level sales to sales recruitment, sales training, sales management and everything in between.  During that time, I’ve probably knocked on a million doors, written tens of thousands of proposals and closed thousands of deals!

I AM NOT JUST ANOTHER TALKING HEAD.  Don’t be fooled by other trainers, who haven’t been on a customer call in years. I still excitedly go out in the field with Business Service Reps and Job Developers, to engage and convince employers of all the benefits workforce development organizations can offer.

This is why I still personally teach this particular program.  Everything I share is based on reality—not theory!

Let’s reveal and develop your inner sales and marketing talents by learning applicable skills that matter most!



You must be logged-in to take this course.



Email INFO@WORKFORCE180.COM  or call us at 917.549.3909


Course Core Competencies

Outreach Strategies ~ Communication and Presentation Skills ~ Relationship Building ~ Problem Solving


Course Information

Estimated Time: 5 + hours

Difficulty: New and Experienced



    As you complete each lesson listed below, you will notice the grey checkmark next to the lesson title will turn red and the lesson title will be struck through to indicate that lesson is complete.


  • Course Syllabus

    • THINK
      • Introduction – THINK
      • Who Is In Sales?
      • Be Purple!
      • Perception vs Reality
      • THINK – Knowledge Check
    • KNOW
      • Introduction – KNOW
      • Know Stuff
      • How to Communicate
      • Whoa WIOA
      • KNOW – Knowledge Check
    • ACT
      • Introduction – ACT
      • The Art vs Science of Sales
      • Tactics vs Strategies
      • I Love Objections
      • ACT – Knowledge Check
    • Grow
      • Introduction – GROW
      • Following Up
      • Building Relationships
      • Presentation Skills
      • GROW – Knowledge Check
    • Bonus Webcast!
      • Crisis Employer Outreach