Case Management 2 Certification Program

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Course Information

Estimated Time: 7 hours

Difficulty: New and Experienced

Categories: NCFL

Course Syllabus

Foundational Skills
- Section 1 – Introduction
- Hear Them Out
- Influencing Attitudes and Behaviors
- The Difficult Conversations
- Section 1 – Knowledge Check
Enhancing the Partnership Relationship
- Section 2 – Introduction
- Sharing YOUR Story
- Putting It All Together
- Strategies for Problem Solving
- Section 2 – Knowledge Check
Advanced Tools
- Section 3 – Introduction
- Expanding Your Bag of Tricks
- Crisis Case Management
- Section 3 – Knowledge Check
The WIOA Connection
- Transforming Case Managers Into WIOA Career Planners
- Progressive Employment as a WIOA Solution
- Connecting WIOA Career Planners to Business Services
- Section 4 – Knowledge Check
Case Management 2 Survey
- Take Case Management 2 Survey